The Voice on the Phone

Sparks Were Flying ~ Philip Brent

Sparks Were Flying ~ Philip Brent

The voice on the phone said tell me your name
The voice on the phone confirmed my number
The voice on the phone asked me my problem
The voice on the phone could not understand

I wanted to speak to a real, live, actual person
I did not want to be speaking with a recording
I then asked for an operator, an agent or a rep
I was ignored and began pressing the zero key

The voice on the phone was silent a long time
The voice on the phone told me to start again
The voice on the phone made me swear, yell
The voice on the phone just told me goodbye

I threw down my phone, face and ears scarlet
I avoided being rash, got up and left the room
I came back later, redialed the service number
I vowed I’d be calm as the voice on the phone

The voice on the phone a so clever recording
The voice on the phone a computer’s answer
The voice on the phone led me a mad dance
The voice on the phone promised me victory

I waited on hold while it did what it promised
I waited so long that I knew I would go insane
I waited and a person finally deigned to answer
I foolishly waited though I understood the drill

The voice on the phone said tell me your name
The voice on the phone confirmed my number
The voice on the phone asked me my problem
The voice on the phone asked why I screamed

I will bore you no longer, you’ve been here too
The more we automate the worse service will be
Despite a slogan like Rethink Possible, despair
Even reaching a live person, know no one’s there

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